The location of the hotel is PERFECT!its close to everything..restaurants,theatres,the metro etc..The buffet breakfast was good and the staff were really friendly and helpful. I arrived at the hotel at around 9pm and the staff already knew I was coming and everything was ready. I asked to change rooms TWICE and they were very accommodating about it(no extra charges for a bigger room!) I suggest to any couples who are planning to stay in this hotel to get an executive room instead of the standard ones, and ask for a room facing the streets as you'll have two large windows and more sunlight. It was quite noisy during the last two nights though(sounded like someone was dragging and banging their bags on the roadside) but other than that, everything was perfect! I highly recommend the room-mate chain of hotels for their excellent value for money and service.

hotel looked great on the pictures and we were not disappointed.
staff were extremely friendly and helpful.We arrived on the day of the Champions League final and they asked around and checked on the internet to find out which TV channels and therefore pubs were showing the game.
Buffet breakfast was one of the best i have ever had and included in the room rate.
Good location, very close to metro stop and about 10 minute walk from Sol.
LA BOLA restaurant very well recommended. Close to hotel and delicious Madrileno speciality-cocido. Meat and chick pea stew.
Been to Madrid 3 times and each hotel has been great but this was the best. Will definitely stay again.

Perfect location as a base to explore Madrid from. Plus first class service to boot!

wonderful place close to plazza santa ana but without any noise coming from outside
our room was very spacy and furnished with a lot of taste
the welcome is very friendly and the buffet breakfast included is of very good quality

that's really an experience to live -i don't find any objection to quote
so if you can afford paying around 120 € per night , just try it and enjoy your stay

brigitte and pierre ( france )