We booked directly on the Dreams website to avoid problems that others have mentioned about dealing with Expedia, etc.

We paid for an upgraded room in their concierge building and paid for a private car from the airport. The car was a small ramshackled bus that we were alone in. We waited in the lobby for 20 minutes for someone from concierge to come and check us in. We got to our room (marginal at best) and it wasn’t even in the concierge building.

The A/C wasn’t working when we got in the room. Four calls and visits from maintenance later, the A/C never really worked correctly. The grounds were fairly well kept, the casino was tiny and vendors selling items would harass you on the way back to your room. Also, because it was all inclusive, the food was terrible.

We were there for a wedding so we had to stay there at least until it was over, so we decided to leave a day early. We let the hotel know that we were leaving early and checked out. We were told that we would need to contract the company’s customer service line to request a refund for the last night.

After trying to call and email for 3 months, someone from the hotel finally emailed back and asked for our credit card number to issue the refund. No refund. So we just gave up.

Decide for yourself, but we are never going back to this hotel nor the Dominican Republic!

My husband and I just returned from Dreams Punta Cana today and I had to write in to let other people know that this hotel was absolutely incredible. I was so worried before we left after reading the reviews of disappointed people, but the overall experience was awesome. The service of the staff is so friendly and they can't do enough for you. The entertainment team are absolutely fun and excellent in what they do. They truly entertain you day and night and you can participate in as many activities and contest as you like to win "Dream Money" which you can use at the weekly auction for prizes. We had so much fun everyday. The bartenders are so much fun and will keep your drinks coming! The food was better than I expected after reading the reviews. There are 7 restaurants so you can dine at a different place each evening. The bordeaux, oceanana,sea side grill, and the Hibachi restaurants were our favorites. There was only 2 negative that I could say, but wouldn't keep me from going again. The air conditioning could be cooler, but I don't know if it had to do with the incredible heat. The other would be that although we enjoyed our room in building 1 which is on the beach, it is a hike to the main lobby where there are lots of things to do. I would definately go back to Dreams. They make you feel so welcomed. We had an absoutely incredible time.

We recently returned from Dream Punta Cana and had a wonderful family vacation. I had read many reviews (both good and bad) prior to leaving and honestly I was a little nervous about going to Dreams. After the awful hour long ride out to the resort, I was pleasantly surprised how nice Dreams was. We were greeted with champagne and check-in was a breeze. We opted to upgrade to the Preferred Club which cost an addtional $260 per room. Actually it was a good decision for our family. In the Preferred Club we were guarenteed a newly remodeled room in building six or seven. These buildings are closest to the pool and beach. We had a great first floor king end room which was huge and extremely clean. My sons ages 21, 20 and 17 were down the hall had a room with two doubles. Their room did not seem as large as our end room especially the bathroom but it could have been because of the two doubles. Both our room were cool and free of insects. As a prevention I did take ant traps and placed them in both rooms near the patio door. I never saw any ants in our room and maybe three in my sons room. Also with the Preferred Club you get unlimited use of the interent in the Preferred Club's Private Suite. My sons could check their facebook and I could check my e-mail and news on the internet. In the private suite there was a bartender always on duty to serve you drinks and snacks. Also he would get you unlimited towels. Dreams gives each guest a card in exchange for one towel so the unlimited towel service was nice. Also a customer rep is available in the suite to answer any questions or concerns. At the beach, there is a private area just for Preferred Club members with cabanas and lounge chairs with cushions. Unlimited towels and cold bottle water also at the beach. The decision to upgrade worked for us but I met many people who did not upgrade and were just as pleased.

The resort is lovely especially the grounds. Employees are constantly maintaining the common areas. The pool was clean and well maintained but I thought a little shallow. The pool is only three feet deep and by late afternoon the sun warms the pool to feel as if you are in a bath. Throughout the day there are activities at the pool and the beach. You can be as active as you want (I joined almost everything) or relax under a thatched umbrella which my husband did most of the week. The entertainment staff is wonderful and really interacts with the guests. They work usually from 10AM-1PM and return around 3PM-6PM. The entertainment staff are usually apart of the evening show also. The food at Dreams was better than I expected. I have been to several all inclusives and I thought it was much better than any all inclusives I've been to in Mexico. The food was good to very good most of the time. There were plenty of restaurant choices and if you didn't like something you could always go to the buffet and get some pizza. The portions are small but we always ordered an appetizer, soup or salad and entree. The deserts were probably my least favorite which saved me some calories. As long as you are not extremely picky, you will find the food enjoyable.
All in all, we had a great time at Dreams. The resort is beautiful, the service was wonderful and lots of activities. I would recommend Dreams to anyone.

Stayed at Dreams from the 14th to 28th of July and had a fantastic time. Don't believe the negative reviews this place is fantatsic, do your homeowrk a bit before you go and you will know what to expect from the likes of the journey to the hotel etc...As well as this the Dreams management team do read TA reviews and forward them onto their staff via e-mail, they do act upon negative reviews ( Thanks Ricardo in the Preferred club for showing me this).

We upgraded to the Preferred club and stayed in two honeymoon suites which were immaculate and well kept throughout our stay. A big hi to Vanessa, Ricardo and George in the Preferred club, you guys rock and George your Smirnoff n Coke's are eh, how do I say it...." Put some coke in next time mate", cheers...LOL. Particularly liked the beach area for preferred guests with better sunloungers and beach towels without the need for a card etc...Loved to chill out at night in the hot-tub with a few beers....Heaven.

The beach itself is beautiful, but there are rocks in the Ocean so be careful when entering. We swam in a horseshoe shaped area to the right hand side of the beach in front of the vendors hut. The water is lovely and refreshing and is like swimming in a lukewarm bath.

One of our highlights at the resort was seeing 70 black people having a pre-wedding party on the beach, man do you guys know how to party or what, everyone was up dancing to some cool tunes being played by the DJ and to make it even better they invited us to join in, which we did and had a great time. Hope verything is going well in your married life.

Food is outstanding at this resort, we ate at 4 venues: The Mexican, The Seaside Grill, The Italian and the Buffet and food was good at all of them. We liked the buffet best as the choice at dinner was excellent and allowed all of our party to have something they wanted. Worthy of praise are the waiting staff at all restuarants but again at the World Cafe ( buffet) the service here was faultless and you felt staff really enjoyed their work.

A big thanks to Josie and Angel at the Core Zone area. This area is fantastic for all the family as it has pool, table tennis, air hockey as well as an X-Box, Wii and Playstation for those who maybe suffering from withdrawal symptons. Some good activities are held here i.e. Air rifle shooting, Archery, Darts along with Basketball and Tennis.

Entertainment at the resort is good and runs on a weekly basis so if you are there for two weeks you will see the same shows twice. Some may see this as a problem but we certainly didn't as it allowed us to enjoy other activities within the resort i.e. Core Zone, Movies on Beach etc... I absolutely loved sitting out in the Plaza Square watching movies at night with a cocktail in hand, the atmosphere is just fantastic.

I had two Hot Stone Massages at the SPA and they were fantastic, the resort offers discounts of 15% on certain days which are well worth looking out for and taking advantage of. The facilities are excellent in the SPA and you get to use the water areas prior to any massage or treatments. Try the ICE PLUNGE POOL it's lovely......LOL. Upstairs from the SPA is the Gym and what can I say except I wish I had bought some of my gear with me so I could have used it, it is incredible and if you use a gym back home bring your gear with you and use this gym, you won't be disappointed.

The pool is superb and runs the length of the resort, water is only 3 foot deep throughout the length and we had no problems finding sunbeds at any time during the day.

One thing I did dislike about the resort is the Vendors who come on site 3 times a week, they can be very pushy. The situate themselves so it is impossible to miss them when you are walking around the resort. Perhaps a better idea would be to move them to a specific area within the resort, where drinks could be on offer and music playing in the background etc..., then if guests wish to go shopping they can go there and have a nice shopping experience rather than feeling intimidated.

I'm not a person that likes to go to the same place twice so for that reason I perhaps will not return to Punta Cana, however, I enjoyed the Dreams experience and will definently use Dreams Resorts again in the future.