Our family stayed here in June of 2008, Upon arrival at 9:30am we were not issued a room until 6:00pm. We asked for a room on several occasions but the manager at the desk said we would just have to wait. We have been vacationing in Cancun or Cozumel since 1993. This was the worst service and food out of... more

Me, my wife, and 7 yr old daughter stayed at the CPC Cancun from Aug. 20 - Aug. 26, 2008. Upon arrival, we were told they did not have any rooms left with two double beds. To accomodate us, they put us in a Crown Room (Adults Only), which has a double jacuzzi tub, fridge, stereo, and ceiling fan. They... more

We just came back from the resort and it was a fantastic experience. This is a very family oriented resort with young children. My kids 5 and 11 loved the Kids Paradise Club that the resort offered. We must admit that this is not a luxury hotel but it is a clean, decent, and fun resort, nevertheless. We visited our... more

I was a little nervous after reading all the negative reviews. We were there 8/13/80 - 8/20/08. I traveled with my husband, my four children 9,9,9,8, my parents and my mother-in-law. I requested rooms together and they were very close on the same floor. We were in rooms 1634,1633,1629. The view was unbelievable. The rooms were clean and the maid... more

Literally just got home yesterdat afternoon. This is an okay hotel with in my opinion a 3* rating. (uk) for ease i would comment in notation form. 1, check in fine. 2,room damp air conditioning very noisy although very effective, bed okay, pillows poor. space wise the room was as you would expect. Maid service was fine. 3,Food..i have coeliac... more

We stayed at CPC for a long weekend and just returned. The hotel is nice, if you are going for a family vacation.. SUPER kid friendly and everyone is really nice...I take my daughter on a special vacation every year.. this year my mom also came along and we all enjoyed the vacation. We stayed in a regular room as... more

If you are travelling with Thomas Cook beware!!!! We were told how fantastic this hotel was and it was more like a 5 star. I would not even give it 2 stars.There are 2 blocks to this hotel and the Thomas Cook customers get the run down block and Americans/Canadians seem to get the nicer of the 2. Food in... more

Before going on this trip we read a lot of reveiws about the CPC in Cancun. Half of the reviews were poor and the other half were great. My wife and i gave it a chance any way and off we went. On arriving the friendly porter ran over, grabbed our bags and gave me and my wife a drink.... more

There are always good and bad parts of vacations, but we were disappointed with the "renovations" after Hurricane Wilma. We are timeshare owners, and this is our 3rd visit there over the past 8 years. The new beds were hard, pillows tiny, and the stink of sewer smells from the toilets is unacceptable. (they appear to recycle the rainwater into... more